Dresser & Associates is Now Part of Net@Work!
X
Net@Work | Dresser & Associates
We are extremely pleased to announce that Dresser & Associates has joined Net@Work, one of the most respected Sage Software Partners in North America and an award-winning end-to-end technology solutions provider. You will see very little change relative to your Sage Software support, really just a name change.

Our existing staff will all be joining Net@Work and will continue to provide the excellent level of service and support our customers have come to expect. Our entire team is very excited about joining Net@Work and the ability to bring even more knowledge and resources to all of our clients.

Thank you for your continued business and we look forward to our ongoing relationship.

Mark F. Dresser, Dresser & Associates, Inc | mfdresser@dresserassociates.com
Read Message from Mark Dresser | Read the Full Press Release | Visit Us at www.netatwork.com

Dresser & Associates

A Question of Fit

By Kevin S. Hickey | Published January 21, 2011

Photo credit: 4nitsirk
As a Human Resources professional, have you ever been in a situation where you have a job candidate that looks perfect for a position? He/she has the training, background, and experience to do the work. You hire the individual and he/she appears to be perfect at first, but over time it becomes obvious that he/she is not meeting expectations. What happened?
Another scenario: Perhaps you have two openings for the same …Read More

Contributed by:


Kevin S. Hickey, Ph.D. Management Psychology
404-233-5949

Posted in Human Resources, Recruiting, Talent management | Comments Off on A Question of Fit

Post Purchase Customer Service

By Dresser and Associates | Published December 16, 2010

Photo credit: homesbythomas
Thinking back to my early days of college, I remember one of the fundamental concepts taught in Marketing 101 was that customer service includes what takes place before, during and after a purchase. Despite this elementary principle being reviewed on PowerPoint slides in lecture halls all over the country, the real world seems to have its own definition of customer service. I’m sure that I am not alone in having …Read More

Contributed by:


Dresser and Associates

Posted in Talent management | Comments Off on Post Purchase Customer Service

Great Customer Service starts with Good Communications

By Ed Reiter | Published December 8, 2010

Photo credit: lumaxart
Good customer service starts with good communication between your organization and the customer. A good way to begin a relationship with a customer is to find out how the customer wants you to communicate with them and then work to improve each and every experience; be-it face-to-face, over the phone, chat, your website, email, or mail. The better the experience the customer has, the better the relationship and the better …Read More

Contributed by:


CAASPRE Consulting, LLC
813.649.8250

Posted in Talent management | Comments Off on Great Customer Service starts with Good Communications

New Resources Available to Help Develop or Enhance a Veteran’s Hiring Initiative

By Mark Dresser | Published November 1, 2010

Employers who have made the decision to include transitioning service members, veterans and wounded warriors in their recruitment and hiring initiatives will have an easier time thanks to a new online toolkit made available by the U.S. Department of Labor. The toolkit was developed to simplify the process and to make resources more readily available to employers who currently have a difficult time navigating veterans hiring information.
A …Read More

Contributed by:


Dresser & Associates
(207) 885-0809

Posted in Human Resources, Recruiting, Talent management | Comments Off on New Resources Available to Help Develop or Enhance a Veteran’s Hiring Initiative

How does BPM make effective customer relationship management?

By Ed Reiter | Published October 6, 2010

CRM is the front–line contact with the customer. BPM is the main tool used by the Customer Service or CRM to guarantee the customer experiences is a positive one every time they have a transaction with the organization. Without the correct processes in place, even the best Customer Service Team cannot provide a consistent experience to the organization’s customers. BPM is taking a new role in CRM. A well defined BPM strategy can bring …Read More

Contributed by:


CAASPRE Consulting, LLC
813.649.8250

Posted in Talent management, Training | Comments Off on How does BPM make effective customer relationship management?

Subscribe

Subscribe via Email

 

 Subscribe via RSS

Search the Blog