The Challenge: Paper-based processes blocked expansion of services and clients for Neighborly Care Network

The Solution: Having an Electronic Content Management system helped Neighborly improve efficiencies and cut costs by going paperless.

Neighborly Care Network, a Tampa Bay Area not-for-profit, offers services to Seniors aimed at keeping them in their homes and out of nursing homes. Those services include programs like Meals-on-Wheels and Adult Day Care and more recently a PACE program. Neighborly PACE provides healthcare to seniors in a clinical setting within an adult day care center, in its clinic, in their homes, and through an extensive provider network.

Neighborly was drowning in paper and getting bogged down by processing paper. In order to provide premium quality care and to effectively manage costs, Neighborly has implemented a comprehensive Enterprise Content Management System. Using a suite of products from Advanced Processing & Imaging (API), Neighborly cannot only give its healthcare providers, both in the clinic and in the field, the most accurate, easily accessible, and up-to-date medical records, but can also optimize the processing of claims, information requests, and internal analytical reports. And they can track all employee records including certifications, which are mandated by the State of Florida.

Neighborly purchased API solutions because of its integration to their current business applications:

• Sage Abra their HR administration and payroll system
• Microsoft Dynamics SL their financial system
• CH Mack’s Q software for Case/Client Management

Current departments using these solutions include:

• All records related to senior care and services
• HR: for personnel records including; job applications, & health records, certifications, competencies, education records
• Finance:
  • Accounting: for invoices, vendors documentation, grants, & contracts
  • Purchasing: for purchase orders

Per David Lind, CIO for Neighborly, “OptiView is a critical component of Neighborly’s business process reengineering. We’ve gained efficiencies, saved money and enabled our limited staff to be more effective in providing existing and new services to our client community.”

OptiView’s simplicity of integration, extraordinary ease-of-use, and low administration overhead allowed Neighborly, while bringing on an additional program, to reduce the immediate need for five FTEs. OptiView has reduced the turnaround for vendor invoices from three weeks to three days, eliminated $5,000 in FedEx charges per year, and replaced needless printing, copying and faxing of documents.

Then there is the cost of lost records, employee time spent verifying invoice payment, service authorizations, coordinating records from providers, wasted care providers time. Priceless!

By implementing an Electronic Document Management Solution Neighborly Care Network is able to offer more programs and provide more care for Seniors.

To learn more, visit: http://www.apimg.com/neighborly.aspx